Название: AI Chatbots: The Good, The Bad, and The Ugly Автор: James Crowder Издательство: Springer Серия: Synthesis Lectures on Engineering, Science, and Technology Год: 2024 Страниц: 162 Язык: английский Формат: pdf (true) Размер: 10.1 MB
The world is at a crossroads on its use of Artificial Intelligence (or what passes for Artificial Intelligence). The use of Chatbots in our everyday lives is exponentially increasing with every passing year with widely varied results. What are the overall effects (both good and bad) of turning over more and more of our work to Chatbots acting as our “digital assistants?” Here we will explore these questions and many more as we delve into the human experience and our need to communicate with truly impartial, emotion challenged, digital entities (Chatbots). There are no easy answers to the possible benefits and dangers of the proliferation of Chatbots, but here we present information to get the dialog going.
Artificial intelligent systems are becoming commonplace in everyday life now. Daily, people must interface with artificially intelligent systems, textually, verbally, and visually as an increasing number of systems require human/system interactions. We’ve probably all experienced issues between people over seemingly simple texts that are somehow easily misinterpreted because of all the noticeably absent non-verbal context (emotions). There are many online avatars or “Chatbots” available now. This includes online Chatbots like Replika, ChatGPT, and others. Some double as your online girlfriend/boyfriend or even writing your essays and software code for you, there is no end of online avatar capabilities. Many claim that their software is based on Artificial Intelligence. Most of these avatars are script-driven that utilize word/phrase searches to determine scripted responses and inquiries (questions) they pose back to the human.
1 Introduction Part I The Rise of the Chatbot 2 Background: What Is a Chatbot? 3 Categories of Chatbots 4 Chatbots and the Need for Connectivity 5 Chatbots: Do They Fill a Need in Society? Part II Chatbots: The Good 6 Chatbots Like Siri: Your Digital Assistant 7 Chatbots for Casual Interactions 8 Chatbots That Analyze Data and Provide Valuable Information Part III Chatbots: The Bad 9 Microsoft’s 2016 Chatbot: What Went Wrong? 10 Examples of Issues with Chatbots Over the Last Few Years 11 When is Human-AI Interaction Appropriate and When is It Not Appropriate? Part IV Chatbots: The Ugly 12 Inherent Bias in Chatbots: Is It Possible to Create and AI Entity Without Any Bias? 13 What Happens When a Chatbot Gives Detrimental Advice? Who’s Responsible? Part V The Future of Chatbots 14 What Does the Future of Chatbots Look Like? 15 Can Future Chatbots Show Love and Compassion, and Should They? Index
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AI Chatbots: The Good, The Bad, and The Ugly 
